Q// How do we book you?
A non-refundable retainer and a signed contract is required to secure your session/event date and time. Retainer fees vary by package and will be provided in your custom quote. A company representative is required to sign a Kelley Raye Photography, LLC contract, even if your company has its own.
Q// When is our deposit due?
Once an invoice has been sent out, you will have 72 hours to submit your online deposit before you requested session date is released. Session dates are not held without a deposit and your date will remain available for booking by any other company or individual until a deposit has been made.
Q// How will you edit our images?
Corporate lifestyle images are typically edited with a basic, clean, unfiltered look. Should you want my creative style, please let me know in advance. Once edited and delivered, photos will not be re-edited to fit a new style without additional payment. Re-edits can be ordered at $10 per image or a flat $350 for the full gallery.
Q// Will you bring your own lighting equipment?
My corporate head shots, stock photos and office lifestyle images are shot using natural light throughout the building; artificial light will not provide the same effect as my typical aesthetic (as seen in samples or via my website). For event photography that will be held at night, I will take photos with an external speedlight (flash).
Q// Do we get the copyrights to the photos taken? Can we have the .RAW images?
No. You will receive a Print Release that allows you to use the high-resolution .JPG images you will receive for sharing, printing, and reproducing within your company. Photo licenses for national media usage (magazines, books, etc) may be purchased at $300 per image. You may not sell photos for profit without purchasing the image copyright. Under no circumstances will .RAW or unedited .JPG images be provided without the purchase of a copyright.
Copyrights for your image gallery may be purchased for a flat fee of $2,500.
Q// Our company only makes NET-30 payments, is that ok?
All of my clients, whether individual or large company, are required to pay their deposit up front. A credit card or bank transfer is required to hold your session date. It is also the suggested method of payment for your balance. If you must pay through an accounting department with an estimated pay date of 30 days past due, a convenience fee of $75 (per payment) will be automatically added to your invoice.
All retainer fees must be paid up front to schedule a session or hold dates on my calendar; no dates are confirmed without a paid retainer fee on file, this includes payments made by paper checks.
Final images will not be released until the balance has been paid in full...no matter who you are, no matter how quickly you need them, no matter if you only need just one image. This is non-negotiable.
Q// Will we be allowed to pick out the images we like best?
For head shots, the two best images will be selected for you and uploaded to your company’s photo gallery.
For office/lifestyle or event photos, all usable images will be uploaded to your gallery; there is no set max.
Q// Head shots take about 10 minutes per person, right?
Head shots do not take long. They take about one minute per person, so feel free to send multiple people to the shoot site at a time, they wont be waiting long.
Q// What if our session is less than the minimum time requirement?
The deposit is the minimum payment due to secure your session date and time. This retainer fee is non-refundable and will not adjust to a different amount even if your session takes less than the minimum time requirement.